Return & Exchange Policy
At Juniper, we take utmost care to ensure that every order reaches you in the best possible condition. In the unlikely event that you receive a damaged or defective product, we are happy to assist you with an exchange or return, subject to the terms outlined below.
Eligibility
Our return and exchange policy applies to products received in a damaged or defective condition.
Any such concern must be reported to our team within 7 days of receiving your order. To enable us to review and resolve the issue, the concerned product must also be returned to our designated address for verification.
Once the product has been received and the reported issue has been reviewed, our team will assist you with the applicable resolution.
How to Raise a Claim
To help us review your concern promptly, please ensure that your claim is raised within the applicable 7-day period and includes the relevant order details and supporting evidence.
1. Share Your Order Details
Please provide your order or invoice number, along with the details of the product for which you are raising the claim.
2. Share Clear Evidence
Please provide clear photographs of the product, including:
- A photograph of the complete product for identification.
- A clear close-up photograph of the damaged or defective area.
- A photograph of the product label or tag, wherever applicable.
- A photograph of the outer packaging, if it has been damaged during transit.
Where photographs do not adequately capture the issue, our team may request additional photographs or a short video to help us assess the concern.
3. Describe the Issue
Please provide a brief description of the damage or defect, along with any relevant information that may help our team understand the concern.
4. Return the Product
Once the claim has been reviewed, our team will provide the necessary instructions for returning the concerned product to our designated address.
The product must be returned for verification before the applicable return or exchange is processed.
Exchange
For an eligible damaged or defective product, you may choose between the following exchange options:
Exchange for the Same Product
You may request the same product as a replacement, subject to availability.
Exchange for an Alternative Product
If you would prefer a different product, you may make another selection from our available collection.
Where the selected alternative product has a different value, the applicable difference will be adjusted accordingly.
Return
If you do not wish to exchange the damaged or defective product, you may opt for a return.
Please note that Juniper does not provide monetary refunds against returned products.
The return will be processed once the concerned product has been received and the reported issue has been reviewed and verified by our team.
Important Conditions
- All claims relating to damaged or defective products must be raised within 7 days of receiving the order.
- The concerned product must be returned to our designated address for verification.
- Return or exchange will be processed after the product has been received and the reported issue has been verified.
- Exchange for the same product is subject to availability.
- In case you choose an alternative product, you may select another product based on your requirements.
- Any applicable difference in value for an alternative product will be adjusted accordingly.
- Products returned without prior notification or after the applicable 7-day period may not be eligible for return or exchange.
- Monetary refunds are not provided for returned products.
Our Commitment
We understand the importance of receiving every order in the expected condition, particularly when fulfilling business requirements. Our team is committed to reviewing genuine product-related concerns with care and providing an appropriate resolution as efficiently as possible.
For assistance with a damaged or defective product, please contact our team within 7 days of receiving your order.
